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FAQ
Frequently asked questions.
Store
We understand that finding the right size is crucial. To help you out, we provide detailed size charts for each product. It will guide you on how to measure yourself accurately and select the size that best fits your measurements.
We offer several shipping options to cater to your needs. Our standard shipping usually takes 7-14 business days for domestic orders, while express shipping delivers within 3-5 business days. Please note that these time frames are estimated and may vary depending on your location and any unforeseen circumstances. You can find more information about our shipping policies on our website.
Absolutely! We want you to be completely satisfied with your purchase. If the item doesn’t fit correctly or if you’re not happy with it, you can initiate a return or exchange within 30 days of receiving your order. Please ensure that the item is not on sale, unworn, unwashed, and in its original condition with all tags attached. For detailed instructions on how to return or exchange an item, please visit our Returns & Exchanges page on our website.
Shipping
We strive to process and ship your order as quickly as possible. For standard shipping within the continental United States, you can expect your order to arrive within 7-14 business days. Please note that international shipping may take longer due to customs clearance and local delivery processes.
Yes, we offer express shipping for customers who need their orders delivered faster. During the checkout process, you will have the option to choose expedited shipping. With express shipping, your order will typically arrive within 2-3 business days, depending on your location. Please note that additional charges may apply for express shipping.
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply visit our website and navigate to the “Track Order” page. Enter your tracking number, and you will be able to see the real-time status of your package.
Return and Refund
Our return policy allows you to return any unworn and unwashed items within 30 days of the purchase date. Please make sure to keep the original tags attached and include the original packaging. We cannot accept returns for items that have been damaged, altered or on sale.
To initiate a return, please visit our website and go to the “Shipping & Returns” section. Read the instructions provided to fully understand our return policy. Go to our Contact Us page and fill out a form or email us at mikemike@vrtcul.com We will contact you within 24hrs with the instructions provided to generate a return label. Once your return is authorized, you can ship the item back to us using the provided label. Please note that return shipping costs are the responsibility of the customer.
Once we receive your returned item, our team will inspect it to ensure it meets our return criteria. If everything is in order, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
CONTACT
We have a dedicated customer support team ready to assist you. You can reach us by email at mikemike@vrtcul.com. Our team typically responds within 24 hours on business days. For urgent matters, you can also give us a call at our toll-free number, 1-706-524-1737, during our operating hours, Monday to Friday, 9 am to 5 pm (EST).
While we love engaging with our customers on social media, it’s best to contact our customer support team directly for order-related inquiries or changes. They have access to the necessary systems and information to assist you promptly and accurately. Please reach out to us via email or phone for any order-related assistance.
If you have any issues with your order or need to initiate a return, please contact our customer support team. They will guide you through the process and provide you with the necessary instructions. To ensure a smooth return, please include your order number and a clear description of the issue or reason for return in your communication. Our team will work diligently to resolve any problems you may encounter.
